| ROLE: | Desktop Support Expert Consultant |
| DATE: | May 2007 to June 2007 |
| LOCATION: | Richmond, Virginia |
| SITE: | https://rva.gov/police |
Hired as a Desktop Support Expert Consultant for the Richmond Police Department to analyze, plan, test, install, and deploy PC hardware, software, and peripherals. Primary responsibilities included create and maintain operational documentation, resolve PC hardware, software, peripherals issues, and research and resolve technical questions. In addition, assisted clients in the use of PCs, office applications, and peripherals, performed PC hardware and software management, tested software updates, maintained inventory controls and documentations, and prepared technical reports and manuals.
Key Contributions
- Conducted needs assessment and comparative analysis; created PC migration procedural and technical documentation.
- Performed 600+ PC migrations; utilized Symantec Ghost to deploy applications, network settings, and MS Windows XP.
About Richmond Police Department
The primary law enforcement agency for the 230,436 people within the 62.5 square miles jurisdiction of Richmond, Virginia. The department employs about 750 sworn officers and about 170 civilians.
